Explore Knowledge Articles
Get help your way
How do I find my Model Number?
Do you have the original packaging?
-
If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
-
The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
- Browse Components
-
If you don't know your model number, try browsing for it here
-
Caséta is a smart lighting control system that is a great solution for giving any client smart lighting control.
-
Can I control a dimmer with more than one Pico remote?
Yes. You can pair up to 10 Pico remotes to each Caseta Wireless dimmer/switch. This is an excellent way to add a new point of control even if there is no wiring there! For more info on Pico remotes, please see this KNOWLEDGE ARTICLE.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
Can I control more than one dimmer with a Pico remote?
Yes. Pico remotes can control multiple lights, which is helpful if you want to turn on lights from your car or turn off lights from your bedside.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
Can I control more than one dimmer/switch with a Pico remote(s)
Yes. Pico remotes can control multiple Caseta Wireless dimmers/switches. This allows you to control multiple lights from your bedside or car. For more info on Pico remotes, please see this KNOWLEDGE ARTICLE.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
How can I extend my Lutron Caseta range?
You can extend the range of your Caseta Bridge by adding either a Repeater (PD-REP-WH) of a Plug in Lamp Dimmer (PD-3PCL-WH) to your system. To learn which is the best option for you, please see this KNOWLEDGE ARTICLE.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
How long does the Pico remote battery last?
The CR2032 coin cell lithium battery in the Pico remote will last for 10 years.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
In which countries can I buy and use Caséta Wireless?
Caséta Wireless is currently available in the United States, Canada, Mexico, Colombia, Costa Rica, El Salvador, Ecuador, Panama, and the Dominican Republic.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
What is Caséta Wireless?
Caséta Wireless is a convenient, affordable, and reliable lighting system that enables you to control your lights from anywhere. You can start with a basic system and expand it at any time. You can also connect your Caséta Wireless system to other smart home devices such as remote controlled shades and wireless thermostats using a Lutron Smart Bridge and the Lutron App for Caséta Wireless.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
What is the warranty on Caséta Wireless products?
Caséta Wireless products are covered by a 1 year limited warranty. You can extend that warranty to 2 years by completing the Caséta Wireless Customer Feedback Questionnaire. You can read Lutron’s entire limited warranty in its entirety here.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
What technology does Caséta Wireless use?
Caséta Wireless uses Lutron’s patented Clear Connect® wireless technology. Clear Connect has proven to be ultra-reliable in commercial projects, including some of the world’s most prestigious buildings, for more than a decade and provides the same reliable performance in your home.
Was this FAQ helpful?Thank you! We appreciate your feedback! -
What’s the difference between Lutron Clear Connect and other wireless systems?
Clear Connect wireless technology operates in a low, quiet frequency band which is free from other wireless interference. It provides two-way, ultra-reliable communication between all devices in the home, working through walls, floors, ceilings, and furniture. All devices respond instantaneously.
Was this FAQ helpful?Thank you! We appreciate your feedback!