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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Caséta is a smart lighting control system that is a great solution for giving any client smart lighting control.
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Can I get my Pico paddle remote to dim?
No, The Pico paddle remote works the same as the Pico 2B smart remote. The only exception is that when paired with a Diva Dimmer a single press of the Pico Paddle Remote will take the light level to the slider level of the dimmer, a second press takes the dimmer to high end. (A firmware update may be required to your Diva smart dimmer through the Lutron App)
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Can the firmware update be done in pro mode?
No, the firmware update must be completed in the homeowner view of the app.
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Can the Pico paddle remote be used to control scenes?
No, the Pico paddle remote cannot be used to control scenes. It can however be used as an all lights off function.
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Can you set the light on the Pico paddle remote as a night light?
No, the does not have a nightlight feature. Like other Pico remotes, the light is only an indicator light to show that it is responding.
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Do I need a Caséta smart hub to use a Pico paddle remote?
No, the Pico paddle remote can be paired directly with Caséta smart products.
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Does the Pico paddle remote work with other Pico accessories such as the Pico pedestal and the Car Visor Clip?
Yes, the Pico paddle remote will fit all current Pico accessories.
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How can I tell if the firmware of my Diva smart dimmers needs to be updated?
In your app, go to settings. In the menu options, you should see an option for Firmware Update. If there is a red dot next to Firmware update, this means you have devices that require an update. Select Firmware update. The next screen will show devices that require a firmware update. If none are listed, then your devices connected to your Lutron smart hub are currently up to date.
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How do I change the battery on Pico paddle remote?
To learn how to replace the battery in for all Pico smart remotes. Click here.
Warning: When the Pico smart remote is open for battery replacement, the battery and lightpipe might present a choking hazard or cause other injury to small children. Keep these items away from small children.Was this FAQ helpful?Thank you! We appreciate your feedback! -
I just paired a Pico Paddle Remote to a previously installed Diva Digital Dimmer and when I press the paddle remote the light goes to full on rather than the slider level. What should I do?
Update firmware of your Diva smart dimmer via the Lutron app. (Caséta smart hub required)
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If my Pico paddle remote is added to a Caséta smart lighting control system with a smart hub and the smart hub loses power, will my Pico paddle remote still work?
A smart hub is not required for the Pico paddle remote to work; however, you can add it to a Caséta smart hub. Once a Pico paddle remote has been added to a Caséta system, the Pico paddle remote does not require internet, but it does require power to the smart hub.
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What happens if the Pico paddle remote is paired with a Diva smart diva and an Original Caséta dimmer?
If both lights are off, with one tap the lights connected to the Diva smart dimmer will go to the level indicated on the slider and the lights connected to the original dimmer will go to 100%. A second tap will bring the lights on the Diva smart dimmer to 100%. If the lights on the Diva smart dimmer are already on, then the lights will go to 100%.
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What happens if the Pico paddle remote is paired with multiple Diva smart dimmers?
If the Diva smart dimmers are in the off position, a single tap will set the lights of each dimmer to the levels indicated on their respective sliders. A second tap will turn all connected dimmers to 100%.
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What if I don’t see the firmware update in my app?
Download the most recent version of the app and reboot your Caséta smart hub.
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What systems does the Pico paddle remote work with?
Refer to the Pico product specification here.
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When the Pico paddle remote is paired with a Diva smart dimmer, what are the extra control features?
Exclusive when paired with the Diva smart dimmer, the Pico paddle remote will allow you to return to the slider level with one tap of the on button with a second tap of the on button taking you to 100% brightness. (A firmware update may be required to your Diva smart dimmer through the Lutron App)
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