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How do I find my Model Number?
Do you have the original packaging?
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If your product came in plastic packaging (a clamshell), you’ll find the model number on the front of the insert card, on the lower left corner. If your product came in a box, you’ll find the model number on the top of the box.
Most model numbers are 12-16 characters and start with a couple letters followed by a dash.
No packaging? No problem!
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The product number is on a label on the side of the dimmer or switch.*
If you’ve already installed the dimmer/switch, turn off the electricity and then remove the wallplate. Unscrew and remove the wallplate adapter, then unscrew the dimmer/switch and pull it out of the wall until you can see the label.
*Please note: The product number for Ariadni/Toggler dimmers is not on a label. It’s located directly on the front of the dimmer on the top left, or right below the on/off toggle.
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If you don't know your model number, try browsing for it here
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Caséta is a smart lighting control system that is a great solution for giving any client smart lighting control.
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Are you able to dim the lights at both locations in a 3-way location?
To dim the lights at both locations, you must pair it with a Pico smart remote.
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Can I turn the Status LED light on or off on the Diva smart dimmer or Diva smart ELV+ dimmer?
Yes, enter the app and select the device you would like to adjust. Select “Edit Device” and then “Status LEDs” under advanced settings. There, you will be able to adjust the Status LED light.
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Does it matter if the Claro smart accessory switch is installed on the load or line side?
No, it does not matter if it is installed on the load or line side
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Does the Claro smart accessory switch count towards the Caséta system’s 75-device limit?
No, it does not count towards the 75-count device.
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Does the Claro smart accessory switch require a neutral wire?
No, the Claro smart accessory switch does not require a neutral wire.
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Does the Claro smart accessory switch work independently?
No, it needs to be wired with an existing 3-way application that is connected to a Diva smart dimmer, Diva smart ELV+ dimmer, or Claro smart switch.
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Does the Claro smart accessory switch work with the Caséta original smart dimmer and Caséta original smart switch?
No, the Claro smart accessory switch does not work with the Caséta original products
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Does the Diva smart ELV+ dimmer require a neutral wire?
Yes, the Diva smart ELV+ dimmer requires a neutral wire connection to function properly.
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How do I use a preset level, or last light level with the Diva smart dimmer?
For a single pole dimmer, pressing the on button once will return to the level last set by the dimming slider. Double tapping the on button will turn the light fully on.
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How do you adjust the low-end trim on a Diva smart dimmer or Diva smart ELV+ dimmer?
You can adjust the low-end trim in 2 ways: in the app or at the switch. If you have the app, adjust the low-end trim under the “Edit Device” section of the device you want to adjust. If you prefer to adjust it at the switch, it can be adjusted in 5 easy steps. First, Pull the Front Accessible Service Switch (FASS) out to the open position. Then, push and hold the off button. Continue to hold the OFF button and push the FASS into the closed position. Continue to hold the OFF button for approximately 6 seconds until the light bar starts flashing. Lastly, test low-end setting and repeat steps 1-4 as needed to set the desired level.
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How do you install a wired 3-way with a Diva smart dimmer or Diva smart ELV+ dimmer?
You can install a wired 3 way with either an existing mechanical switch. To learn more, visit our Wiring Wizard tool here.
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How does the Claro smart accessory switch work?
The Claro smart accessory works as another point of control in a wireless 3-way or multi-location application (up to 10 locations).
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How many locations can you add with a Claro smart accessory switch?
You can add up to 10 Claro smart accessory switch to on Claro smart switch, Diva smart dimmer, or Diva smart ELV+ dimmer.
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How to control the Claro smart accessory switch?
The Claro smart accessory switch expands control features to the other wired location, such as single touch "on" to present level, double touch "on" for full brightness, and slow fade to off by holding "off".
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Is the level of the lights always limited to the level of the slider on the dimmer?
The status light bar will always show the current level of light in the space. You can adjust the light level at the switch with the slider and the light bar will follow. If you adjust the light level with the app, a voice assistant or a smart remote, the light bar will move, but the slider will stay at the last position.
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